GSK Case StudyAI Chatbot to Reduce Operational Costs
Simulate human conversations using NLP (natural language processing) using our AI Chatbot. Address users’ needs independent of a human operator.
How it works?
Create Chatbot Conversation Workflow
Pick a pre-built chatbot template and make changes to it.
Bring Customers to your Chatbot
Publish your chatbot either as a widget on your website, as a standalone page.
Sit Back & Watch the Data Roll in
View and analyze conversation data inside the YPoint dashboard.
Automate 80% of your call center conversations
Our Chatbot can take care of repetitive queries, so that your agents can focus on the issues that truly need their attention. Our Chatbots are available 24×7. So, while your agents are offline, our chatbots can hold the fort ensuring your customers are happy.
VACCINE STABILITY
Calculate vaccine stability based on temperature and Storage duration
CONTACT MEDICAL SCIENCE LIAISON
Find the nearest medical liaison based on the HCP's (Health Care Professional) field of enquiry and zip code
CONGRESS PRESENTATIONS
Search content management stores and give responses back with congress posters and presentations
SEARCH MEDICAL INFORMATION DATABASE
Search content management databases based on the user's product of inquiry and keywords
RAPID CONFIGURATION
Easy configuration of content which will reflect immediately in real time
AI FEATURES
Automated responses based on user sentiment
EASY DEPLOYMENT
Very easy to deploy on websites with almost any frameworks like Vanilla JS, JQuery, Angular JS, Vue.js, React JS etc
EASY INTEGRATION WITH HOST APIS
Integrate with Content Management systems API's like VEEVA vault & IQUVIA
ANALYTICS DASHBOARD
Special graphs to visualize user behavior on chatbot
GSK Implementation 
Y Point modified its mental health chatbot to function as a MI Digital Assistant for GSK US medical affairs. The chatbot was deployed as a web-component, this allows it to integrate with React JS, Angular JS, JavaScript, jQuery, Vue.js, Backbone.js, Ember.js, WordPress, HTML and other frameworks. The Chatbot has been customized to connect with GSK’s existing content management stores to search and provide latest medical information to Health Care Professionals. It is designed to connect with any other content management store like IQVIA, Veeva Vault, etc. that offer a API based search. Chatbot’s questions, responses and flow (question sequences) can be easily changed within seconds using the chatbot’s secure administrative console.
ANALYTIC REPORT EXAMPLES
Total Visitors
Total Visitors Each Topic
The Keywords Used For Search MI Database Service
