Case StudyReduce Operational Costs
Simulate human conversations using NLP (natural language processing) using our AI Chatbot. Address users’ needs independent of a human operator
How it works?
Create Chatbot Conversation Workflow
Option to pick a pre-built chatbot template and make changes to it.
Bring Customers to your Chatbot
Publish your chatbot either as a widget on your website, or as a standalone page.
Sit Back & Watch the Data Roll in
View and analyze conversation data inside the Y Point dashboard.
Create Chatbot Conversation Workflow
Option to pick a pre-built chatbot template and make changes to it.
Bring Customers to your Chatbot
Publish your chatbot either as a widget on your website, or as a standalone page.
Sit Back & Watch the Data Roll in
View and analyze conversation data inside the Y Point dashboard.
Automate 80% of your call center conversations
Our AI powered Chatbot can take care of repetitive queries, so that your agents can focus on the issues that truly need their attention. Our Chatbots are available 24×7. So, while your agents are offline, our chatbots can hold the fort ensuring answers to your customers questions are within reach
Easy Deployment
Very easy to deploy on websites with almost any frameworks like Vanilla JS, jQuery, Angular JS, Vue.js, React JS, etc
Analytics Dashboard
Special graphs to visualize user behavior on chatbot
Key Features
FEATURED CASE STUDY
US Medical Affairs Chatbot Implementation
Y Point Solutions transformed interactions for GSK US Medical Affairs with an AI chatbot, enhancing efficiency and HCP engagement. The web-based chatbot integrates with GSK’s content systems, providing real-time medical info and connecting with platforms like IQVIA and Veeva Vault. It features advanced query handling with NLP, supports multi-platform access, and routes complex queries to human experts. Secure administrative tools allow quick updates. Outcomes include a 600% ROI, 90% user satisfaction, faster response times, and increased HCP engagement.
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GSK US Medical Affairs Chatbot Implementation
Y Point Solutions implemented a sophisticated AI chatbot for GSK US Medical Affairs, transforming interactions with healthcare professionals (HCPs) and enhancing internal efficiencies. The chatbot, designed as a web-component, resides on the home page of the medical affairs website. It connects with GSK’s content management systems to provide HCPs with the latest medical information and can integrate with other systems like IQVIA and Veeva Vault via an API-based search
Outcomes
ANALYTIC REPORT EXAMPLES
Total Visitors
Total Visitors Each Topic
The Keywords Used For Search MI Database Service
