GSK

GlaxoSmithKline

US Medical Affairs Chatbot Implementation

Y Point Solutions implemented a sophisticated AI chatbot for GSK US Medical Affairs, transforming interactions with healthcare professionals (HCPs) and enhancing internal efficiencies. The chatbot, designed as a web-component, resides on the home page of the medical affairs website. It connects with GSK’s content management systems to provide HCPs with the latest medical information and can integrate with other systems like IQVIA and Veeva Vault via an API-based search
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Key Features

Vaccine Stability

Calculate vaccine stability based on temperature and Storage duration

Contact Medical Science Liaison

Find the nearest medical liaison based on the HCP's (Health Care Professional) field of enquiry and zip code

Congress Presentations

Search content management stores and give responses back with congress posters and presentations

Search Medical Information Database

Search content management databases based on the user's product of inquiry and keywords

 

Rapid Configuration

Easy configuration of content which will reflect immediately in real time

 

AI Features

Automated responses based on user sentiment

Integration with Internal Databases

Provides real-time data from medical and drug databases

Multi-Platform Support

Accessible across \ HCP sites and mobile apps

 

 

 

 

Secure Administrative Console

Allows quick updates to chatbot questions, responses, and flow

Advanced Query Handling

Utilizes natural language processing for accurate responses to complex medical inquiries

Host API Integration

Integrate with Content Management systems API's like VEEVA vault & IQUVIA

 

Live Transfer Capabilities

Routes complex queries to human experts when needed

Outcomes

Cost Efficiency

Achieved a 600% ROI on the chatbot investment.

User Satisfaction

90% satisfaction rate among HCPs.

Enhanced Response Time

Significantly reduced average response time to HCP inquiries.

Increased Engagement

Higher interaction rates with HCPs, demonstrating the tool’s effectiveness.

Key Features

Vaccine Stability

Calculate vaccine stability based on temperature and Storage duration

Contact Medical Science Liaison

Find the nearest medical liaison based on the HCP's (Health Care Professional) field of enquiry and zip code

Congress Presentations

Search content management stores and give responses back with congress posters and presentations

Search Medical Information Database

Search content management databases based on the user's product of inquiry and keywords

Rapid Configuration

Easy configuration of content which will reflect immediately in real time

AI Features

Automated responses based on user sentiment

Easy Deployment

Very easy to deploy on websites with almost any frameworks like Vanilla JS, jQuery, Angular JS, Vue.js, React JS, etc

Easy Integration with Host API's

Integrate with Content Management systems API's like VEEVA vault & IQUVIA

Analytics Dashboard

Special graphs to visualize user behavior on chatbot

Analytic Report Examples

Total Visitors

GSK chatbot (Totals Visitors Analytic Report)
Total Vistors Analytics of GSK chatbot
Total Vistors Analytics of GSK chatbot

Total Visitors Each Topic

Total Vistors Analytics Each Topic of GSK chatbot
Total Vistors Analytics Each Topic of GSK chatbot
Total Vistors Analytics Each Topic of GSK chatbot

The Keywords Used For Search MI Database Service

The Keywords Used For Search MI Database Service

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