Why Y Point?

Y Point has not only delivered data strategy and implementation projects but has also branched out into scalable AI application development. Our DNA has data & data integration in it. We specialize in Business Intelligence, Route Optimization, Data Architecture, Big Data Integration, and Data Migration. We have been involved in Manufacturing, Federal Government, Senior Care, Telecommunications, Low Income Housing, Health Insurance, Mortgage, Student Aid/Loan, Logistics, Retail, Media, and Banking Industries. We help our clients anticipate future business challenges or disruptions and are treated as strategic partners. We work very hard to simplify our solutions to reduce maintenance overheads continuously.

Why Technical Writing?

Technical writing is a fundamental discipline within the company for several compelling reasons:

  • Improved User Experience: Well-written documentation significantly enhances the user experience. Clear and accessible documentation makes it easier for customers to understand and use our products effectively, reducing the need for customer support inquiries.
  • Rapid Knowledge Transfer: Technical writers play a critical role in bridging the gap between technical experts and end-users. They translate complex technical information into easily understandable content, making it accessible to a broader audience.
  • Consistent & Professional Brand Image: High-quality documentation enhances the company's reputation. It demonstrates professionalism and a dedication to customer satisfaction, which can positively impact how customers perceive our brand.

These improvements in tools and processes are integral to the success of the technical writing team in delivering high-quality documentation to support our products and services.

Benefits of Technical Writing

Benefits of Technical Writing

Our Services

Our Technical Writing services was software development organization encompass creation of following. We develop deep understanding of both the software and its intended audience, and our technical writers have strong writing and organizantial skills.

User Manual
User Manual

A user manual will be designed for our end users to use their product or service properly or to find solutions to problems that arise through use. They can be provided in either print or digital format or both! 

User Guide
User Guide

The user guide for comprehensive product functions, features, and technical specifications to assist the end-user on how to use their product or service.

Dita Topics
DITA Topics

DITA topics are the basic units of DITA content and the basic units of reuse. Each topic contains a single subject. 

Release Notes
Release Notes

Release notes are technical documents that accompany the launch of a new software product update, recent changes, feature enhancements, or bug fixes. 

Content Conversion
Content Conversion

Content conversion is the process of correctly formatting a message for the recipient. 


A copyright is a type of intellectual property that gives its owner the exclusive right to copy, distribute, adapt, display, and perform creative work, usually for a limited time. 

Structured Authoring
Structured Authoring

Structured authoring is an important concept in technical writing. It refers to a practice of writing within the constraints of pre-defined rules and structures using XML.

Editing & Proofreading
Editing &

Editing and proofreading are different steps in the process of revising a text. Editing can involve significant changes to content, structure, and language, but proofreading focuses only on minor errors and inconsistencies. 

Knowledge Management System
Knowledge Management

A knowledge management system is a set of policies, procedures, and tools that organizations use to implement effective knowledge management.  

Training & Certification
Training &

Training is necessary to keep updated on the latest in your industry for your job role. Certifications validate skills and knowledge at a point in time and show the professional meets a minimum requirement. 

Document Migration
Document Migration

Data migration is the transfer of the existing historical data to a new storage, system, or file format. The migration ends only when the old system, database, or environment is shut down. 

Template Design -Madcap Pro templates
Template Design -Madcap Pro templates

The best website templates based on HTML & CSS… Our templates come with a contact form, bright color palettes, and modern design. 

Technical Writing Process Diagram

Best Practices of Technical Writer

By following the mentioned practices, technical writers increase readability, engagement, and user satisfaction. The best practices of technical writing are: 

Understand Audience

Before starting to write, first need to analyze the target audience, whether the audience is expert, non-expert, intermediate, etc., knowing their knowledge level, experience, and specific needs. So, based on this concept, technical writers can effectively meet their needs and convey information in a manner that is easily understandable. 


Technical writer's key element is to research and collect data to understand the subject and purpose of a technical document by spending more time. Team members should understand the subject matter, purpose, and scope of the technical content. 


For non-technical readers, the technical jargon can be overwhelming. Grumbled language is used which is accessible and easily understood by the audience. The use of acronyms and technical terms should be minimized, and provide clear explanations and definitions which are necessary. 

Structure Format

Maintaining structured documents increases the readability and technical document organization. Use headings, subheadings, and bullet points to organize the technical content. Readers are allowed to understand the document, find specific details, and navigate the content more efficiently. 

Visuals and Multimedia

Visual aids like diagrams, images, and videos significantly improve comprehension and engagement. When appropriate, relevant visuals are included to match textual material and demonstrate complex concepts. Additionally, multimedia elements usage is considered, such as interactive tutorials, to enhance the experience. 

Review and Edit

Technical writers require precise attention in the review process. After the first draft of the content, rigorously review and edit the content again. Grammatical and spelling errors should be checked to ensure consistency in terminology and formatting and to verify the accuracy of technical documents. A thorough review ensures that the final document meets the highest quality standards. 

Case Study

November 2, 2023 


Technical writing is a fundamental discipline within the company. Team plays a crucial role in supporting client’s products and services by producing and maintaining a wide range of documentation and content. These efforts are aimed at enhancing the user experience and providing resources



Director of Data Opps 

As a director of Data Opps, I managed Y Point Analytics team from 2019-2022. In my 25+ years of managing teams, I have yet to come across a team with such high ethics, team work & passion to deliver. YPoint team functions like a well oiled machine, taking in complex data integration and analytic requirements and creating high-quality, well documented, performance optimized code that continues to run for years. They do all this while juggling 100’s of data pipeline requests on a regular basis. This results in minimum production issues, satisfied clients, and happy employees.



YPoint Solutions did a fantastic job implementing a state of the art 'Digital Assistant' for US Medical Affairs. The entire team was great to work with, and tailored solutions specific to our needs at GlaxoSmithKline. Amazed at how quickly the solution was implemented from the time initial conversations started. Highly recommend!

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